Returns and Refunds Policy

Last Updated: July 2026

At Syna World ("we", "us", or "our"), we are committed to providing high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, this Returns & Refunds Policy explains your rights and the procedures for returning items purchased from synasworldshop.com.

This policy is intended to comply with the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, and other applicable consumer protection laws in the United Kingdom.

Your Right to Cancel

If you purchase products online, you have the legal right to cancel your order within 14 days of receiving your goods without giving a reason.

To exercise your right to cancel, you must notify us within the 14-day cancellation period by contacting:

Email: [email protected]

Once you have informed us of your decision, you must return the goods within 14 days.

Please note that this cancellation right does not apply to certain exempt products, such as personalised or custom-made items, sealed goods that are unsuitable for return for hygiene reasons once opened, or any other products excluded under UK consumer law.

Return Conditions

To qualify for a return, items should:

  • Be returned within the applicable return period.
  • Be unworn, unused and in their original condition.
  • Include all original packaging, tags and accessories where possible.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

You may inspect the goods as you would in a physical shop. However, if an item has been used beyond what is reasonably necessary to examine it, we may reduce the refund to reflect any loss in value, as permitted under UK law.

How to Return an Item

To request a return:

  1. Contact us at [email protected] with your order number and the reason for your return.
  2. If required, include photographs showing the condition of the product.
  3. Our customer support team will respond within 1–2 business days with return instructions.
  4. Securely package the item and send it to the return address provided.
  5. We recommend using a tracked postal or courier service, as we cannot accept responsibility for items lost during return transit.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Refunds

If your return is approved, your refund will be processed using your original payment method.

Refunds are normally issued within 14 days of either:

  • receiving the returned goods; or
  • receiving satisfactory evidence that the goods have been returned.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs showing the fault or damage

Where a product is confirmed to be faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with UK consumer law. This may include:

  • A replacement;
  • A repair (where appropriate); or
  • A full refund.

We will also reimburse any reasonable return postage costs where the return is due to our error or because the item is faulty.

Non-Returnable Items

Unless your statutory rights apply, we cannot accept returns for:

  • Gift cards
  • Personalised or customised products
  • Sealed products opened after delivery where they are unsuitable for return for hygiene reasons
  • Products damaged through misuse or improper handling
  • Items returned without reasonable care or missing significant components

This does not affect your legal rights if the goods are faulty or not as described.

Exchanges

We currently do not offer direct exchanges.

If you require a different size, colour or product, please return the original item in accordance with this policy and place a new order through our website.

Return Postage Costs

Unless the goods are faulty, damaged or supplied incorrectly:

  • Customers are responsible for the cost of returning unwanted items.
  • Original delivery charges are generally non-refundable unless required by law or where the return results from our error.

Where goods are faulty or incorrectly supplied, we will reimburse reasonable return postage costs.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us at:

[email protected]

Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact our Customer Support Team.

Email: [email protected]

Website: https://synasworldshop.com

Customer Support Hours: Monday to Friday, 9:00 am – 5:00 pm (UK Time)

Additional Terms

We reserve the right to refuse returns that do not comply with this Returns & Refunds Policy or applicable UK law.

Unauthorised returns may be refused or delayed until the necessary information has been provided.

Customers remain responsible for returned items until they are received by us. We therefore strongly recommend using a tracked delivery service.

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.